Returns Policy

Refund Policy
Please gives us the opportunity to make you happy with your purchase. Call us toll free at 877-6-BIG-DOG and leave a message, or email AutoDogWater@ if you need anything at all.

Please contact us within 30 days of your purchase. Beyond 30 days we can’t offer you a refund or exchange. If your purchased was received damaged, please call us and we will send a replacement.

To be eligible for a return, your item must be in "new" condition. It must also be in the original packaging. Please send it to this address:

Critter Concepts
19744 Beach Blvd., #396
Huntington Beach, CA 92648

You will be responsible for the shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Please send us the tracking information. If your return is not received, there will be no refund.

After we receive the item, it will be inspected, and any item not in its original condition, is damaged or missing parts for reasons not due to our error will not receive a refund.